Ace4 Privacy Policy – Our Commitment to Protecting Your Data

Ace4 collects two types of information from its members — information you provide directly, and information collected automatically. Below is a detailed breakdown of what ace4 collects and why:

Ace4 never stores members' passwords in plain form. Passwords are always kept encrypted and are inaccessible to all ace4 staff. No more information than necessary is requested at the time of registration.

Ace4 uses collected data only for specific, legitimate purposes. Full transparency is maintained in every instance where member information is used. Below is a detailed breakdown of how ace4 uses member data:

• Service Delivery: Your information is used to create accounts, process transactions, maintain gaming services, and provide customer support.
• Identity Verification: Identity information is used to verify member age and complete the KYC process.
• Security Assurance: Device and transaction data is monitored to prevent fraud, money laundering, and other illegal activities.
• Personalized Experience: Based on your gaming preferences and activity, ace4 may suggest relevant promotions and games tailored to you.
• Responsible Gaming: Gaming activity is monitored to identify early signs of problematic behavior and to provide members with the support they need.
• Legal Compliance: Specific data is retained to comply with applicable laws and regulations.
• Service Improvement: Member experience is analyzed to continuously improve ace4's platform and services.

Ace4 never shares member data with third parties for marketing or advertising purposes. Promotional emails or SMS messages are only sent for ace4's own communications, and only with the member's consent.

Under ace4's Privacy Policy, each member holds the following rights regarding their personal data:

• SSL/TLS Encryption: All data transmitted through ace4 is secured with 256-bit SSL encryption, providing bank-grade security.
• Firewall Protection: ace4's servers are protected by multiple layers of firewalls that prevent unauthorized access.
• Regular Security Audits: ace4 conducts regular system audits by third-party security experts.
• Restricted Access: Only authorized ace4 staff can access the necessary data, and all access is logged.
• Data Backup: ace4 maintains regular data backups to prevent data loss in the event of technical issues.

Ace4 retains member data for as long as necessary to provide services. Following account closure, certain information may be kept for up to 5 years due to legal obligations, after which it is permanently deleted.

Ace4 never sells or transfers members' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances to deliver services and maintain legal compliance:

• Payment Providers: Necessary information is shared with bKash, Nagad, or banks to process transactions. These providers are also bound by strict privacy policies.
• Technology Partners: ace4 works with a number of technology providers to operate its platform. All such providers are required to comply with ace4's privacy standards.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, government investigations, or other legal requirements.
• Anti-Fraud Agencies: Information may be shared with relevant agencies to prevent money laundering and other financial crimes.

Outside of the cases mentioned above, ace4 never shares member information with third parties. Any data sharing is governed by strict agreements that make data protection mandatory.

Ace4 uses cookies on its website and app to enhance the user experience. Cookies are small data files stored on your device. ace4 uses the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent ace4 from functioning properly.
• Functional Cookies: These cookies remember your language preference, display settings, and more, making your next visit to ace4 smoother and more convenient.
• Analytics Cookies: Anonymous usage statistics are collected to understand how ace4's pages and features are being used. This data is entirely anonymous and cannot be linked to any individual.

Ace4 does not use third-party advertising or tracking cookies. You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may limit access to certain features on ace4.

Under ace4's Privacy Policy, every member has the following rights regarding their personal data:

To exercise any of the rights above, contact the ace4 support team by email. ace4 typically responds to such requests within 30 days. For complex cases, this may take longer, but you will be notified accordingly.

Ace4 is strictly for users aged 18 and above. Our Privacy Policy places special emphasis on protecting minors, and ace4 never knowingly collects personal information from anyone under the age of 18.

• A national ID or birth certificate is required at registration for age verification.
• If ace4 becomes aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If a parent suspects their child has created an account on ace4, please contact support directly.

Ace4 reserves the right to update or modify this Privacy Policy, in part or in full, at any time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, ace4 will notify members via email or an in-platform notification.

Continued use of ace4 after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly to stay informed.

For any questions, concerns, or requests related to this Privacy Policy, please reach out to the ace4 support team. ace4 is always ready to assist members with any privacy-related matters.

• Email: support@ace4.bet
• Live Chat: Available 24/7 on the ace4 platform